COURSE 9750 | 3-day SESSION
Hands-On Windows Helpdesk Support

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Troubleshoot Windows Clients and Achieve Peak Performance for Users in your Organization

Learn how to:

• Create a comprehensive windows troubleshooting plan
• Document fixes properly for faster response the next time
• Utilize built in and third party diagnostic tools
• Generate a trouble free Windows Installation
• Understand the syntax in boot.ini files
• Utilize Debug Mode to modify the registry or load or remove drivers
• Decide whether or not to install service packs and hotfixes
• Manage the distribution of updates that are released through Microsoft Update to computers in the network
• Use Microsoft Baseline Security Analyzer to detect common security misconfigurations and missing security updateson your systems
• Analyze the cryptic stop error message in the Blue Screen of Death
• Use memory dump files to debug the system
  
  
  

The Good, the Bad, and the Ugly

As an independent source of IT Training, ASPE Technology has the freedom and expertise to provide you with all the ins and outs of your IT hardware and software — including the issues, concerns, and sometimes even problems that manufacturers may not want customers to know about. Other training companies offer a “certified” curriculum that limits what instructors can discuss, provides a strict outline, and uses regimented content (sometimes for the sole purpose of passing an exam). These things can be important, but ASPE Technology offers more. We’re not cheerleaders for large software or hardware companies — instead, we are a savvy, unbiased training company that empowers you to use your IT products effectively and efficiently, ensuring that your IT solutions are successful