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COURSE 9600 | 5-day SESSION
MCITP Boot Camp: Enterprise Support Technician
Course Outline


This boot camp is designed to ensure that you learn the comprehensive skills needed to pass exam 70-620 TS: Configuring Microsoft Windows Vista Client and exam 70-622 Pro: Microsoft Desktop Support - ENTERPRISE. As Microsoft changes exam requirements, this course's content will be updated to match.

I. Upgrading and Installing Windows Vista

  1. Identify Hardware Requirements
  2. Performing a Clean Installation
  3. Upgrading to Vista
  4. Troubleshoot Installation Issues
  5. Install and Configure Vista Drivers


II. Deploying Windows Vista

  1. Analyzing and Selecting the Appropriate Deployment Method
  2. Deploying Windows Vista from a Custom Image
  3. Performing Post Installation Tasks
  4. Troubleshooting Deployments


III. Configuring Post Installation System Settings

  1. Troubleshoot After Installation Configuration Issues
  2. Configure and Troubleshoot Windows Aero
  3. Configure Parental Controls
  4. Configure Internet Explorer


IV. Configuring Windows Security

  1. Configure and Troubleshoot User Account Control
  2. Configure Windows Defender
  3. Configure Dynamic Security for IE7
  4. Configure Windows Firewall
  5. Troubleshoot Security Configurations
  6. Applying Security Patches and Updates
  7. Windows Authentication
  8. Configuring User Account Control


V. Network Connectivity

  1. Configuring Networking Using the Network and Sharing Center
  2. Troubleshoot Connectivity Issues
  3. Configuring Remote Access
  4. Configuring and Troubleshooting Access to Resources
  5. Working with Network Protocols
  6. Network Services and the Client Level
  7. Wireless Networking in Vista


VI. Working with the Applications Included in Windows Vista

  1. Working with Media Applications
  2. Configuring Windows Mail
  3. Configuring Windows Meeting Space
  4. Working with Windows Calendar
  5. Using the Windows Fax and Scan Application
  6. Configuring Windows Sidebar
  7. Configure and Manage the Task Scheduler
  8. Configure and Troubleshoot Event Forwarding


VII. Optimizing and Troubleshooting Vista

  1. Troubleshoot Performance Issues
  2. Using Built-in Diagnostic Tools
  3. Working with Windows Update
  4. Configuring Data Protection
  5. Troubleshooting Policy Settings


VIII. Configuring Mobile Computing

  1. Configure Mobile Display Settings
  2. Configure Mobile Devices
  3. Configuring Tablet PC Software
  4. Working with Power Options


IX. Supporting and Maintaining Desktop Applications

  1. Support Deployed Applications
  2. Troubleshoot Software Restrictions
  3. Maintain Desktop Applications


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