COURSE 6050 | 2-DAY SESSION
The Project, Business and Management Professional's Toolkit

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Course details

Are you prepared to move ahead in your career?

Successful people know it’s necessary to have a complete“toolbox” of skills at your disposal to keep a competitive edge in today's business climate.

Professional skills above and beyond technical competency set you apart, getting you noticed while achieving results.

Recent surveys of employers regarding qualities they desire in entry-level employees as well as MBA applicants revealed a common list of sought-after attributes. This list of coveted competencies includes:

• Listening Skills
  
• Good oral communication
  
• Group and interpersonal effectiveness
  
• Skills at negotiation and conflict resolution

These things are all part of an individual’s emotional intelligence quotient, and unlike “IQ,”“EQ” can be learned and refined through training and practice.

Understand the factors that define your performance and your environment.

By better understanding both the factors that drive your actions and reactions, as well as the environment in which you work, you will be better able to leverage your innate strengths, as well as enhance skills that will help you excel. Understanding your personality traits, communication styles and behaviors will give you insights into how you perform, and how to better work with those around you.

Learn practical tips and techniques for issues you face every day.

Negotiation skills, team building and performance, improving meeting productivity, and painless presentations are just a sampling of the real-world challenges that will be addressed in this course. If you are involved in the business of doing business, you can’t afford to miss this course. You owe it to your career and to yourself to take your professional skills to the next level.

In-Class Workshops and Group Exercises:

A variety of demonstrations, large-group activities and small-group team exercises will refine and enhance your communication, negotiation, conflict-resolution, and problem solving skills. Working in small groups, you and your peers will better understand key practices that will yield big results in the business environment. Specifically, you will:

• Discover your core communication style and how to leverage your strengths
  
• Better understand what impact your personality has on your work style and relationships
  
• Uncover a third aspect of understanding yourself - your behavior style - and learn to leverage your behavior style for better business and interpersonal success
  
• Work as a team to understand the disciplines a successful team must work toward
  
• Learn and practice together the techniques that can move your presentation skills from knocking knees - to knockout presentations
  
• Learn and develop the method of principled negotiation to decide issues on their merits, move you toward "Yes" and leave beneficial relationships intact
  
• Identify and practice situational leadership skills that help you move projects forward — when dealing with all types of people, all types of situations
  
• Understand thoroughly the differences between 'managing' and 'leading', and when it is appropriate to use each
  
• Recognize the drivers and defusers of challenging individuals and how to make progress regardless of the roadblocks
  
• Practice and refine winning conflict resolution techniques that move from frustration to agreement
  
• Learn new communication tactics that will create cohesion and unity in your work environment

Who Should Attend:

Anyone involved in the "business of business" would benefit from this class. This course is perfect for you if you are a…

• Business Analyst
  
• Project Managers
  
• Team Leads - New and Experienced
  
• Managers - New and Experienced
  
• IT Professionals
  
• Sales Professionals
  
• Customer Service Managers
  
• Anyone involved in teams or team development
  
• Anyone wanting to accelerate their career