COURSE 4700 | 3-DAY SESSION
ITIL Foundations: Exam Certification Boot Camp
Proven techniques for planning, estimating and managing your software testing to ensure effectiveness within time, budget and resource constraints.
How to:
- The ITIL processes and functions - and why you need service management
- The benefits of implementing each ITIL process
- The specific concepts, activities and roles related to each ITIL process
- How each ITIL process interacts with other ITIL processes
- How to determine the effectiveness of each ITIL process
- Key IT Service management terms and concepts
- How to prepare for and take the ITIL Foundation Certification Exam
- The best practices in IT Service management based on the ITIL framework
- Establishing your IT customer's expectations for IT service levels
- Ensuring that IT services meet your customer's expectations
- Budgeting, accounting and charging for all IT service costs
20 Immediate Benefits of Attendance
- Acquire the skills, knowledge and confidence to pass the Foundations Certification Exam
- Protect IT services and facilities from threats, both internal and external
- Account for the cost of IT services, and attribute those costs to the services delivered to customers
- Ensure that IT capacity is cost-justified and matched to current and future business needs
- Discover world-class solutions to the most common IT service problems
- Realize the benefits of a methodical and systematic approach to IT service
- Protect the live environment and its services from disrupting due to the release of change
- Learn the benefits of IT service management to your organization
- Gain a fundamental understanding of service, delivery and support processes
- Move to a proactive relationship between IT and the customers and users of IT services
- Ensure the IT facilities and services can be recovered as required by the business
- Learn the difference between incidents, problems and known errors
- Utilize and build upon your existing knowledge base and experience to pass the Certification Exam
- Resolve to fix IT service problems - permanently
- Better manage customer expectations agreeing together about IT service level targets
- Ensure that customers' requirements for availability of IT services are understood and met
- Use standardized change management procedures to handle IT service changes efficiently and promptly with minimum adverse impact on service quality
- Account for all IT assets, configurations and services and ensure the accuracy of that information
- Provide a single point of contact for IT customers to receive help, problem resolution and routine services
- Restore normal IT service quickly to minimize adverse impact on the business
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