COURSE 4500 | 2-DAY SESSION
Managing Real World Projects and Processes with Metrics

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Fill the Manager's critical success skills gap - practical hands-on ways to collect and use the measures everyone knows they can't manage without, but which few actually know how to get or manage with.

In this course, you will learn how to:

• Understand why you can't manage what you can't measure
  
• Determine what you need to know to manage effectively
  
• Identify the measures that tell you what you need to know
  
• Avoid the major reasons most measurement programs fail
  
• Measure individuals in a fair and accepted manner
  
• Apply fundamental statistical calculation formulas
  
• Establish believable baselines to show value of your improvements
  
• Distinguish REAL from presumed processes
  
• Map projects to processes to identify key measurement points
  
• Relate process capabilities and control limits to project success
  
• Identify a project's common and special causes of variation
  
• Apply direct and indirect measures of your process
  
• Recognize how credibility relies on measures and affects effectiveness
  
• Define business requirements scope that doesn't creep
  
• Use ROI Value Modeling to measure project deliverables' value
  
• Quantify tangible and intangible financial Return on Investment (ROI)